Privacy Policy for Eden Group

1. Information We Collect

1.1 Information You Provide to Us

• Account Information: When you register for an account, we collect your name, email address, phone number, company name, and billing address.
• Payment Information: When you purchase our services, we collect payment method details, such as credit card information, via our secure third-party payment processors, including Tap Payments. We do not store full credit card numbers on our servers.
• Communications: When you contact us for support or inquiry, we collect your name, email address, and the content of your message.

1.2 Information Automatically Collected

• Usage Data: We automatically collect information about your interaction with our Services, such as your IP address, browser type, operating system, pages visited, and file upload or download activity.
• Cookies: We use cookies and similar tracking technologies to improve your experience, analyze trends, and administer the website. You can control cookies through your browser settings.

1.3 Data You Store with Us (Customer Content)

We collect, store, and process the files and data you upload to our cloud storage services, including files compressed via HyperDense. We do not access, share, or use your stored data except to provide the Services you have requested, such as compressing or decompressing your files, delivering them to you, or as required by law.

2. How We Use Your Information

We use your information to:

• Provide, operate, and maintain our Services, including file compression and storage.
• Process your transactions and send you related information, including invoices and payment confirmations.
• Send you technical notices, updates, security alerts, and support messages.
• Respond to your comments, questions, and customer service requests.
• Monitor and analyze usage patterns and trends to improve our Services and user experience.
• Prevent fraudulent transactions, monitor against theft, and protect the security of our Services.

3. Sharing Your Information

We do not sell your personal information. We may share your information in the following circumstances:

• Service Providers: We share your information with third-party vendors who perform services on our behalf, such as payment processing, cloud hosting, and customer support tools.
• Compliance with Laws: We may disclose your information where required to do so by law, subpoena, or other lawful process, or if we believe disclosure is necessary to comply with applicable law and reasonable law enforcement requests.
• Business Transfers: In the event of a merger, acquisition, financing, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.

4. Data Security

We implement industry-standard security measures designed to protect your personal information and stored data. Files processed by our systems are compressed and encrypted in transit using TLS and protected at rest. No method of transmission over the Internet or method of electronic storage is completely secure, so while we use commercially acceptable means to protect personal information, we cannot guarantee absolute security.

5. Your Data Protection Rights

Depending on your location, you may have the following rights:

• Access: Request a copy of the personal information we hold about you.
• Rectification: Request that we correct any inaccurate information.
• Erasure: Request that we delete your personal information, subject to exceptions such as legal compliance and fraud prevention obligations.
• Data Portability: Request a transfer of your data to another organization where applicable.

To exercise these rights, please contact us at support@edengroup.tech.

6. Third-Party Links

Our website may contain links to third-party websites. This Privacy Policy does not apply to those websites. We encourage you to read the privacy policies of any third-party sites you visit.

7. Children's Privacy

Our Services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page and revising the "Last Updated" date. You should review this policy periodically for any changes.